Today at 8am I met with the orthopedic doctor specializing in knees. After an exam of moving, poking, prodding and twisting my knee he said "I don'tknow."
I think it's rather refreshing to hear a master of their craft admit they don't know, to not feel compelled to have all the answers- state they need more information (as in getting an MRI).
We could all learn from that, in management and in working with consumers. The doctor last week? He knew. He knew my knee did not need surgery and ice would take care of it. (and from the looks of pain on my face and my noticeable limp I'd say not).
Sometimes not knowing leads to a better diagnosis.
What tools are available for our team to better diagnose? Where's the Consumer MRI machine?
