Reports need attention and they gladly get done. Task Forces are created to assess and they are attended with fervor. Someone else does something seen as wrong; a pile-on ensues.
Nasty issues with customers? Avoided at all costs.
Escalated call into the front desk, CEO, boss? Scatter.
Decisions regarding a process that sucks? Head in the sand.
Quality issues that have been present for 20 years? The existing data is not enough to warrant change.
As long as someone else continues to wipe up the spills, no one slips, no one complains, the floor seemingly looks clean. The only problem with that is the mop is taxed. It's absorbing all it can. It's falling apart.
That's OK, mops are not made to last forever...
But, is buying a new mop the best answer?
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