Relationship value

"Traditional accounting leaves customer relationships off of the balance sheets. It puts a distorted view of how a company makes money."
- Claes Fornell, ACSI

My take? The very environment where consumers clash with an organization is still, and I'll yell it- STILL a cost center. Still managed with less resources than it needs. Still in 2009! Still when consumers are at a premium! Still when were digging deep for any kind of sales. STILL.
Let's not forget, a majority of the future consumers are present one's...

Drucker (for a moment)

I'm busy doing more with less staff- you are too. Asking myself today if I'm following the wisdom that came before me;

“Efficiency is doing things right; effectiveness is doing the right things."
-Peter Drucker

Drucker

Seems like my management thoughts go back to the basics when things get stressful. I'm nearing the edge with this pressure right now...I hope leadership, all leadership, forgets short-term thinking. We need to be working 24 months out.

"Tomorrow always arrives. It is always different. And then even the mightiest company is in trouble if it has not worked on the future.”
— Peter Drucker