Sitting in a hotel room looking at of all things, the Evacuation Plan on the wall.
Actually it's very well done. One quick glance I see where I am in relation to the 8th floor. I see (with the help of bright red arrows) the path I take to get to the stairs and to freedom. It's easy to read and easy to understand- all in three seconds!
So, do we have an Evacuation Plan here? Do we know what to do when those consumer issues happen, a shipping delay occurs, a safety issue with our product slams on our shores?
Is it legible? Easy to read? Does it have pretty red arrows to show the way out?
A plan is what you create BEFORE the emergency. And in Consumer Affairs, were one phone call away from a flippen forest fire! (I'm not sure I would trust everyone to know how to get out).
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